Privacy Policy

Who we are

MAP Energy is operated by Aptica Ltd, a company registered in England and Wales.

• Company name: Aptica Ltd
• Company number: 16938524
• Registered office: United Kingdom
• Contact email: support@aptica.uk

What this policy covers

This Privacy Policy explains how information is processed when you use MAP Energy and its related services.

This includes, where applicable:

• The MAP Energy iOS app
• The MAP Energy Android app
• The MAP Energy web portal
• MAP Energy backend services
• MAP Energy automations
• Connected Tesla Energy services
• Connected EV charger services
• Connected electricity supplier services
• Solar forecasting and related energy features
• Home Assistant webhook integrations
• Notifications and service messages

Data we collect

Account and authentication data

When you create or access a MAP Energy account, we may process information required to identify your account and maintain your authenticated session.

This may include:

• Sign in with Apple identifiers
• Other account identifiers generated by MAP Energy
• Authentication and session tokens
• Information required to associate your devices with your MAP Energy account

Where Sign in with Apple is used, Apple controls what information is shared with MAP Energy. We do not receive your Apple account password.

Web portal sign-in also processes the username and password you submit to authenticate your MAP Energy web login. The portal keeps its session token and selected site in browser session storage.

Tesla Energy connection

If you choose to connect Tesla Energy, MAP Energy may process information made available through Tesla's authorised services and APIs.

Depending on your system and the features you use, this may include:

• Tesla Energy site identifiers
• Powerwall and energy system information
• Battery state of charge
• Solar generation
• Grid import and export
• Home energy consumption
• Supported Powerwall configuration and operating settings
• Historical energy information
• Encrypted authentication tokens required to access authorised Tesla services

MAP Energy does not receive or store your Tesla account password.

Powerwall diagnostic data

Where supported and where you choose to enable relevant features, MAP Energy may access additional diagnostic or operational information from your Powerwall system.

This may include battery, inverter, solar, system and operational diagnostic information used to display additional Powerwall insights or support troubleshooting.

Initial access to certain diagnostic features may require local interaction or pairing with your Powerwall system. MAP Energy may store information required to maintain an authorised connection where the relevant system supports this.

Electricity supplier connections

If you connect a supported electricity supplier, MAP Energy may process information required to provide tariff, rate, consumption, smart charging or supplier-event features.

Depending on the supplier, this may include:

• Account identifiers
• Meter identifiers
• Import and export tariff information
• Electricity rates
• Consumption information
• Smart charging schedules or events
• Supplier energy events where supported
• API credentials or authentication tokens required to access the service

EV charger connections

If you connect a supported EV charger or charging service, MAP Energy may process information required to identify charging activity and support EV-related features and automations.

Depending on the integration, this may include:

• Charger or device identifiers
• Authentication credentials or tokens
• Charger connection state
• Charging state
• Charging power
• Charging telemetry and session information

Supported integrations may include services associated with Tesla Wall Connector, myenergi Zappi, Hypervolt, Ohme and other charging configurations supported by MAP Energy.

Solar and forecasting information

If you configure solar forecasting, MAP Energy may process information about your PV installation and approximate installation location where required to generate a solar forecast.

This may include:

• PV system capacity
• Array orientation
• Array tilt
• Approximate latitude and longitude entered or supplied for solar forecasting
• Forecast generation information

Solar location information is used for energy forecasting and is not used to track the real-time location of your mobile device.

Device and app information

MAP Energy may process limited technical information required to operate the service.

This may include:

• App-generated device identifiers
• Push notification tokens
• App platform and version information
• Technical information needed to maintain sessions, diagnose errors and provide features

Automations and configuration

If you use MAP Energy automations, we may store information required to configure, evaluate and execute those automations.

This may include:

• Automation names
• Triggers and actions
• Time windows and schedules
• Blocking conditions
• Relevant energy thresholds
• Automation execution history
• Success, failure or blocked status
• Technical information required to diagnose automation failures

Home Assistant webhooks

If you configure a Home Assistant webhook action, MAP Energy processes the webhook configuration you provide so that the requested event can be delivered when your automation runs.

Automation events may include information about the automation, trigger, event type, execution time and related MAP Energy event data.

Energy telemetry

To provide live energy information, history, notifications and automations, MAP Energy may retrieve and process operational telemetry from connected services.

This may include:

• Grid import and export power
• Solar generation
• Battery state of charge
• Battery charging and discharging
• Home energy consumption
• EV charging power and state
• Historical energy totals
• Tariff and electricity-rate information

Subscription information

MAP Energy may receive information from Apple or Google about the status of your subscription or purchase so that Premium features can be enabled for your account.

Payments are processed by the relevant app store. MAP Energy does not receive or store your full payment card details.

What we do not collect

MAP Energy is designed to collect only the information reasonably required to provide its features.

We do not intentionally collect:

• Your Tesla account password
• Full payment card details
• Advertising identifiers for behavioural advertising
• Marketing profiles based on your energy usage
• Real-time mobile-device location for tracking purposes

How we use your data

Information processed by MAP Energy is used to provide, operate and improve the service you have chosen to use.

This includes using information to:

• Authenticate you and maintain your MAP Energy account
• Connect to services you have authorised
• Display live energy information
• Display historical energy information
• Provide Powerwall controls and supported diagnostic information
• Retrieve electricity tariff and rate information
• Retrieve EV charger telemetry
• Detect supported EV charging activity
• Provide solar forecasts
• Evaluate and execute automations you configure
• Send notifications you enable
• Send Home Assistant webhook events you configure
• Determine whether Premium features are available to your account
• Maintain service reliability and security
• Investigate errors and provide customer support
• Prevent misuse or abuse of MAP Energy services

Legal basis for processing

Where UK data protection law applies, the legal basis used will depend on the information and the reason it is being processed.

These bases may include:

• Performance of a contract — where processing is necessary to provide MAP Energy features and services you request.
• Consent — where you choose to connect optional third-party services or enable optional functionality that relies on your permission.
• Legitimate interests — where necessary to maintain service security, reliability, prevent abuse, diagnose technical problems and provide support, provided those interests are not overridden by your rights.
• Legal obligations — where we are required to retain or process information to comply with applicable law.

Data storage and security

We take reasonable technical and organisational measures to protect information processed by MAP Energy.

Measures include, where applicable:

• Encryption of sensitive authentication credentials and API tokens at rest
• Secure network communication
• Restricted access to backend systems
• Authentication and authorisation controls
• Logging and monitoring used to maintain service reliability and security
• Limiting stored information to what is required to operate MAP Energy

MAP Energy backend infrastructure uses Cloudflare services.

No internet-connected service can guarantee absolute security. We therefore continually review the controls used to protect MAP Energy and the information it processes.

You can disconnect supported third-party services from MAP Energy where that functionality is available.

Third-party services

MAP Energy connects with external services when required to provide features you choose to use.

Depending on your configuration, these may include:

• Tesla Energy services and APIs
• Supported electricity supplier services and APIs
• Octopus Energy services
• EDF-related services where supported
• Amber Electric services where supported
• Tesla Wall Connector services
• myenergi Zappi services
• Hypervolt services
• Ohme services
• Solar forecasting providers
• Apple Sign in
• Apple Push Notification Service
• Google / Android services required for Android app functionality and notifications
• Apple App Store and Google Play for subscriptions and purchases
• Cloudflare infrastructure services

External services operate under their own terms and privacy policies. The information available to MAP Energy depends on the service, the permissions you grant and the features supported by that provider.

Where you configure MAP Energy to send information to a service you control, such as a Home Assistant webhook, information is sent to the destination you provide.

International data transfers

MAP Energy is operated by a UK company, but some of the infrastructure and third-party services used to provide MAP Energy may process information in countries outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

Third-party providers may also process information internationally under their own privacy policies and applicable safeguards.

Your rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal data, including the right to:

• Request access to personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal data in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information where applicable
• Make a complaint to the Information Commissioner's Office

To exercise your rights, contact support@aptica.uk .

We may need to verify your identity before fulfilling certain requests.

Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including providing MAP Energy, maintaining security and meeting applicable legal requirements.

Retention periods vary depending on the type of information.

• Account and configuration information may be retained while your MAP Energy account remains active.
• Connected-service credentials may be retained while the relevant service remains connected.
• Energy history and operational telemetry may be retained where required to provide historical views, analysis or automation functionality.
• Automation configuration is retained while the automation remains associated with your account.
• Automation execution history and technical logs may be retained for a limited period for functionality, troubleshooting, security and support.
• Certain information may be retained where required by law or where necessary to establish, exercise or defend legal claims.

Disconnecting a third-party service prevents MAP Energy from continuing to use that connection, but it does not necessarily result in the immediate deletion of all historical information already associated with your MAP Energy account.

You may request deletion of personal information by contacting support@aptica.uk , subject to any information we are required or permitted to retain.

Children's privacy

MAP Energy is intended for people managing home energy systems and is not designed or directed specifically at children.

We do not knowingly collect personal data from children under the age of 13.

If you believe a child has provided personal information to MAP Energy, please contact us so that we can investigate and take appropriate action.

Changes to this policy

MAP Energy continues to develop and new integrations and features may be introduced over time.

We may update this Privacy Policy when the way MAP Energy processes information changes, when new functionality is introduced or when legal requirements change.

When the policy is updated, the latest version will be published on the MAP Energy website and the Last Updated date shown at the top of this page will be changed.

Contact us

If you have questions about this Privacy Policy, how MAP Energy handles information or would like to exercise a data protection right, contact Aptica Ltd.