Terms of Service

About MAP Energy

MAP Energy is an energy monitoring, control and automation service operated by Aptica Ltd, a company registered in England and Wales.

• Company: Aptica Ltd
• Company number: 16938524
• Country of registration: England and Wales
• Contact: support@aptica.uk

These Terms apply to your use of MAP Energy, including supported mobile applications, web services, backend services, automations and related functionality.

MAP Energy is available in supported countries and regions. Some features, integrations and services are only available in particular countries, with particular hardware, or through particular third-party providers.

Eligibility

You may only use MAP Energy where you are legally entitled to do so and where you have authority to connect and control the relevant energy systems and services.

• You must be at least 13 years old to use MAP Energy.
• If you are under 18, you must have permission from a parent or legal guardian.
• You must own, control or have permission to access any Powerwall, energy system, electricity account, EV charger or other service that you connect to MAP Energy.
• You must comply with the terms imposed by third-party services you connect to MAP Energy.

The MAP Energy service

MAP Energy provides tools designed to help you understand, monitor and control compatible home energy systems.

Depending on your hardware, region, subscription and connected services, functionality may include:

• Viewing live and historical energy information
• Monitoring solar generation
• Monitoring battery state of charge
• Monitoring grid import and export
• Monitoring household consumption
• Monitoring supported EV charging
• Viewing electricity tariffs and rates
• Creating and running energy automations
• Controlling supported Powerwall settings
• Receiving notifications and service messages
• Viewing supported Powerwall diagnostic information
• Using supported solar forecasting features
• Sending configured Home Assistant webhook events
• Accessing supported functionality through the MAP Energy web portal

The exact features available to you may change over time and may depend on third-party systems outside Aptica Ltd's control.

Accounts and security

You are responsible for maintaining the security of your MAP Energy account, your devices and the third-party services that you connect.

You must not knowingly allow another person to use your MAP Energy account in a way that could compromise your energy system, your connected services or MAP Energy.

If you believe your account or a connected service has been compromised, you should disconnect affected services, secure the relevant third-party account and contact MAP Energy support where appropriate.

You are responsible for ensuring that the credentials, tokens, account identifiers and other information you provide when configuring a connection are valid and that you have permission to use them.

Third-party services

MAP Energy relies on or communicates with third-party services to provide many of its features.

Depending on your configuration, these may include:

• Tesla Energy services
• Electricity supplier services
• EV charger and charging services
• Solar forecasting providers
• Apple services
• Google services
• Cloud infrastructure providers
• Home Assistant systems or webhook destinations configured by you

Third-party services are operated independently and are subject to their own terms, privacy policies, technical limitations and availability.

Aptica Ltd does not control third-party services and cannot guarantee that an external API, integration, authentication method, tariff service, charger service or other external system will remain available or operate in the same way.

MAP Energy may change or remove an integration if this is required because of changes made by the relevant third-party provider.

Automations and energy controls

MAP Energy allows supported energy systems to be monitored and, where supported, controlled automatically.

Automations may be evaluated or executed through MAP Energy's backend services and can therefore operate when the MAP Energy app is not open on your device.

Depending on the features available to you, automations may respond to factors such as:

• Time and schedules
• EV charging activity
• Battery state of charge
• Electricity prices
• Power and energy conditions
• Solar conditions
• Smart tariff or supplier events

Actions may change supported Powerwall settings, send notifications, send Home Assistant webhook events or perform other supported actions.

An automation may not run, may run later than expected or may be unable to complete because of circumstances outside MAP Energy's reasonable control.

These circumstances can include:

• Internet or network outages
• Third-party API failures or rate limits
• Expired or revoked authentication
• Tesla or other connected-service outages
• Changes to your hardware or energy system
• Changes to electricity tariffs or supplier schedules
• Conflicting settings or controls applied outside MAP Energy
• Service maintenance

You should not rely on MAP Energy as the sole mechanism for any action where failure, delay or unexpected behaviour could create a risk to personal safety or property.

Powerwall diagnostic access

MAP Energy may provide additional diagnostic information for compatible Powerwall systems.

Diagnostic functionality may require additional authorisation, local pairing or other steps depending on the Powerwall model and the access mechanisms available.

Diagnostic information is provided to help you understand your system. It is not a substitute for professional electrical, battery, solar or Tesla service advice.

You should not attempt repairs, electrical work or other potentially hazardous actions solely because of information displayed by MAP Energy.

Tariffs, prices, forecasts and estimates

MAP Energy may display electricity prices, tariff information, smart charging periods, supplier events, solar forecasts, estimated savings and other calculated information.

This information may originate from third parties or be calculated using information available to MAP Energy.

Forecasts and estimates are inherently uncertain. Actual solar generation, consumption, electricity cost, battery behaviour, export revenue or savings may differ from values predicted or displayed by MAP Energy.

MAP Energy does not provide financial, investment or professional energy advice.

Subscriptions, trials and payments

Some MAP Energy features require an active paid subscription.

Subscription options may include monthly and annual plans. Prices are displayed by the relevant app store before you subscribe and may vary by country, currency, tax and store.

Free trials

Eligible new subscriptions may include a free trial. Where a trial is offered, the duration and applicable terms are shown before you confirm the subscription.

Unless cancelled before the end of the trial in accordance with the relevant store's rules, the subscription may automatically convert to a paid subscription at the price shown when you subscribed.

Renewal

Subscriptions may automatically renew unless cancelled in accordance with the rules and deadlines of the platform through which you purchased them.

Managing or cancelling a subscription

Subscriptions purchased through the Apple App Store or Google Play are managed through the relevant store.

Cancelling a subscription normally prevents future renewal. Access to paid features may continue until the end of the period already paid for, subject to the relevant store's rules.

Refunds

Where a subscription or purchase is processed by Apple or Google, refund requests are generally handled under the policies and processes of the relevant store.

Nothing in these Terms limits any refund or other consumer right that you are legally entitled to.

Changes to pricing

Subscription prices may change in the future. Any changes to an existing subscription will be handled in accordance with applicable law and the rules of the relevant app store.

Acceptable use

You must use MAP Energy lawfully and in a way that does not interfere with the service or other users.

You must not:

• Attempt to gain unauthorised access to another user's MAP Energy account or energy system
• Connect a third-party account, charger or energy system that you do not have permission to access
• Attempt to bypass MAP Energy security or access controls
• Deliberately overload, disrupt or interfere with MAP Energy infrastructure
• Use MAP Energy to send malicious or abusive requests to third-party services
• Use the service in violation of applicable law

We may restrict access where reasonably necessary to protect MAP Energy, its infrastructure, connected services or other users.

Service availability

MAP Energy is provided on an ongoing service basis and we aim to keep it reliable and available.

However, we do not guarantee that MAP Energy or any particular feature will always be available, uninterrupted or error-free.

Availability can be affected by:

• Planned maintenance
• Emergency maintenance
• Cloud infrastructure problems
• Internet connectivity
• Third-party outages
• API restrictions or changes
• Hardware availability
• Authentication problems

We may temporarily restrict functionality where reasonably necessary for security, maintenance or service stability.

Limitation of liability

MAP Energy is intended to assist you with monitoring and managing your home energy system. You remain responsible for decisions relating to your energy use, tariffs, hardware and automation configuration.

To the extent permitted by applicable law, Aptica Ltd is not responsible for losses caused solely by matters outside its reasonable control, including:

• Failure or unavailability of third-party APIs or services
• Changes made by third-party providers
• Incorrect or delayed information supplied by a third-party service
• Internet, network or infrastructure failures outside Aptica Ltd's reasonable control
• Actions performed directly through another application or service that conflict with MAP Energy
• User-configured automations that do not reflect the user's intended behaviour

Where permitted by law, Aptica Ltd will not be responsible for indirect or consequential losses that were not reasonably foreseeable when you began using the service.

Your responsibilities

When using MAP Energy, you are responsible for:

• Ensuring you have permission to connect each energy system and third-party service
• Keeping your accounts and devices secure
• Reviewing automation settings before enabling them
• Monitoring important automations and energy controls
• Checking that your battery, solar, EV and energy configuration remains appropriate
• Checking your electricity supplier for definitive tariff and billing information
• Disconnecting services you no longer want MAP Energy to access
• Keeping third-party authentication current where required
• Using MAP Energy in accordance with these Terms and applicable law

Intellectual property

MAP Energy, its software, design, branding, documentation and original content are owned by or licensed to Aptica Ltd and are protected by applicable intellectual property laws.

Your right to use MAP Energy is personal, limited, non-exclusive and subject to these Terms.

These Terms do not transfer ownership of MAP Energy, Aptica Ltd intellectual property or third-party intellectual property to you.

Third-party names, trademarks and brands remain the property of their respective owners.

Suspension, termination and account deletion

You may stop using MAP Energy at any time.

You may also disconnect supported third-party services when you no longer want MAP Energy to access them.

If you want your MAP Energy account or associated personal data deleted, you can use any account-deletion functionality provided within MAP Energy or contact support@aptica.uk .

We may suspend or restrict access where reasonably necessary if:

• These Terms are materially breached
• MAP Energy is being abused or attacked
• Use of the service presents a security risk
• Continued access could adversely affect other users or third-party systems
• We are required to do so by law

If MAP Energy or a material part of the service is discontinued, we will take reasonable steps to communicate this where appropriate.

Changes to MAP Energy and these Terms

MAP Energy is actively developed and its functionality may change over time.

We may add, modify or remove features, integrations, automations or other functionality.

We may also update these Terms to reflect changes to MAP Energy, applicable law, third-party services or our business.

The latest version of these Terms will be published on the MAP Energy website with the updated date shown at the top of this page.

Where a change materially affects your rights or use of the service, we will take reasonable steps to provide appropriate notice where required.

Consumer rights

If you use MAP Energy as a consumer, you may have statutory rights under the laws that apply where you live.

Nothing in these Terms is intended to remove, restrict or replace consumer rights that cannot legally be excluded or limited by contract.

If there is a conflict between these Terms and a mandatory consumer protection that applies to you, the mandatory legal protection will apply.

Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory protections provided by the laws of the country in which you live.

Nothing in this section is intended to deprive you of any right to bring proceedings in a court that applicable consumer law requires to be available to you.

Contact us

If you have questions about these Terms or the MAP Energy service, contact Aptica Ltd.